Terms, privacy and support

Terms of Service

Your account, wristband and event purchases.

Who can use an account

QARTL accounts are for people aged 18 or older. You must confirm this when creating an account or linking a wristband. Do not create an account for a child or use another person’s identity.

Provide accurate details, verify your email and keep your sign-in codes private. Your phone number is optional. Contact mail@qartl.in if you suspect someone else is using your account.

Using your wristband

QARTL helps you use a wristband at a participating event and view the information linked to it. The event organiser sets admission rules, opening times and the goods or services available at that event.

Depending on the event, QARTL or the event organiser may collect your payment and supply event credits. Check who is responsible for your transaction and the applicable event terms before paying. Contact mail@qartl.in if that information is unclear.

Linking a payment wristband keeps its existing wallet and transaction history. Each payment wristband has a separate wallet. An entry-only wristband does not hold payment credits.

Keep your wristband and printed code safe. Report loss, damage or suspected misuse to the event help desk. Replacement availability, identity checks and any fee depend on the event. Freezing a band, where available, does not reverse a completed purchase.

Credits and payments

One QARTL credit (QC) represents INR 1 for eligible purchases at the applicable event. Review the event, amount, fees, bonus and resulting credits before confirming a top-up. Credits cannot be moved between wallets or withdrawn through QARTL.

Check the full amount before a purchase, including any rounding shown for split payments. Keep your receipt. If a payment is pending or interrupted, check its original status or ask event staff before paying again.

Changes to event fees or offers do not rewrite completed transactions. See the unused-balance and payment-problems section before adding credits or closing an account.

Closing your account

You can request account deletion in Settings or contact mail@qartl.in for help. Once processed, you lose access to linked wristbands, balances and statements. Creating another account does not restore them.

Deletion does not request a refund. Resolve payment questions and save any receipts you need before proceeding. For help with personal-data deletion, email mail@qartl.in.

Your rights

Use QARTL lawfully. Do not impersonate another person, share access credentials, interfere with wristbands or attempt to access another account.

These terms do not remove any consumer rights or remedies that cannot lawfully be excluded. For an account issue, complaint or question about these terms, email mail@qartl.in.

Privacy Notice

What we use, why we need it and how to ask for deletion.

Information and purpose

Your name, verified email and optional phone number help identify and protect your account and support wristband and payment functions. We use wristband and event details, balances, transactions and receipts to provide those functions and resolve payment questions.

If you contact us, we use the contact details and message you provide to respond. Do not include passwords, verification codes or full payment-card details. We do not use your account details for advertising or sell them.

Security records help prevent unauthorised access, fraud and duplicate transactions. These serve account and payment protection, rather than advertising or tracking your activity across websites.

Your choices and consent

Read the Terms and this Privacy Notice before creating an account or linking a wristband. Accounts are restricted to people aged 18 or older. Contact mail@qartl.in if you have a question about your choices or the use of your information.

You can correct your name or optional phone number in Settings. For access, correction, deletion, withdrawal of consent or a privacy complaint, email mail@qartl.in. We may need to verify that the request is yours. Withdrawing information needed to run an account may mean closing that account.

Limited access and disclosure

Only people and service providers who need information to operate the event, provide the service, handle support or protect payments may access it for those purposes. We may disclose information when required by applicable law or a lawful order.

We use safeguards to restrict access and protect personal information. No service can promise absolute security. Report a suspected account or privacy problem to mail@qartl.in.

Account deletion and personal information

Request account deletion in Settings or email mail@qartl.in for help with your personal information. Removing account access does not immediately erase every record. You can ask what information is retained and request its deletion.

Some records may need to be retained to meet applicable legal obligations. Contact mail@qartl.in for information about a retention requirement that applies to your request.

Children and privacy contact

Accounts are restricted to people aged 18 or older. If you believe a child has created an account, contact us so we can investigate and arrange appropriate action.

Email mail@qartl.in for privacy requests and complaints. QARTL is based in Bhilwara, Rajasthan 311001, India. Email is our support channel.

Unused balance and payment problems

Check the event’s arrangements before adding credits.

Ask about the original payment

For a missing credit, incorrect charge or duplicate payment, keep the receipt or payment reference and contact the event help desk or mail@qartl.in. Do not repeat a payment solely because its result is pending.

QARTL currently has no in-app refund or cash-withdrawal feature. Before adding credits, check the unused-balance arrangements and whether QARTL or the organiser is responsible for your transaction. Where QARTL takes payment, contact mail@qartl.in; where the organiser takes payment, contact the organiser. We can help identify the appropriate contact. Closing an account does not initiate a refund. These statements do not limit any remedy required by law.

Browser storage and privacy

Essential sign-in and preferences, without advertising trackers.

Essential website functions

QARTL does not use advertising cookies or cross-site behavioural tracking. Browser storage keeps you signed in and remembers choices such as your theme. Protected staff areas use an essential session cookie.

You can clear storage through your browser, although this may sign you out or reset preferences. It does not delete your account or payment records. Necessary security and service records are separate from advertising tracking.

Acceptable use

Use only the access assigned to you.

Accounts, access and materials

Use only the features and event access assigned to you. Do not copy credentials, impersonate staff, disrupt the service or try to obtain someone else’s information.

QARTL’s name, artwork and software remain subject to their owners’ rights. An attendee account does not transfer ownership or grant rights to redistribute those materials. Organiser services may have separate agreed terms.

Support

One email address for account, payment and privacy help.

Contact QARTL

Email mail@qartl.in. Include the event name and a receipt reference where relevant. Keep passwords, verification codes and full payment-card details out of your message.

At an event, the help desk can assist with admission, purchases and damaged wristbands. A contact-form confirmation means your request was received; it does not mean the issue has been resolved.

Email mail@qartl.in